The questions the call handler asks are relevant.
The questions do not delay your care, but are aimed at enhancing it.
If a call is identified as life threatening, which happens at the beginning an ambulance is immediately dispatched.
Call prior it can go up as well a down.
Please help the call handler, which in turn helps us, by answering truthfully and politely. Rudeness towards staff is never acceptable.
It's short I know and hardly informative, but hopefully more to follow at a later date!